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Game On 24/7 Returns Guide
Return Policy
All items may be returned within 30 days of purchase for a full refund or exchange. Only new (not used) items in original packaging are eligible for full refund. Items returned must be accompanied by a proof of purchase. The following guidelines will cover other return conditions.
Where do I send returns?
Game On 24/7
6921 Preston Rd.
Dallas, TX 75205
Please remember that we cannot accept COD's or packages marked "bill recipient" and please keep your tracking number in case your package is lost or delayed in transit. All refunds are for merchandise only. We cannot refund shipping costs unless item was sent in error.
What if I receive the wrong item?
Please contact us at 214-528-5006. We will attempt to fix our mistake and ship you the correct item promptly. We ship all exchanges to you free on UPS Ground service.
What if I ordered the wrong item/size?
We have accurate sizing guidelines on our products. Unfortunately, if the customer orders the wrong size it is the customer's responsibility to pay for the return ship to Game On 24/7. In an effort to help our customers, Game On 24/7 will ship the replacement item promptly billing the customer for the replacement order. When the "incorrect order" is received at Game On 24/7 the customer will be immediately credited back by Game On 24/7.
What if I do not want what I ordered?
Items can be returned (at customer's expense) and receive a full refund within 30 days of the purchase. All items for refund must be accompanied by a proof of purchase.
What do I do with a defective item?
Every item that we sell meets our highest standards as well as the manufacturers'. Many of these items require special materials to meet high standards of quality and performance. It is out experience that through proper care and normal use almost all defects will occur in the first 60 days after purchase. For this reason you may return any defective items for 60 days after the purchase date for an exchange or replacement. If the defect has occurred after customer use the customer is responsible for return shipping charge and must pay the shipping charge for the product to be returned to the customer. You may notice extended warrantees on some equipment. These extended warrantees will be honored on these specific items.
Equipment Breakage Warranty
Lacrosse Heads
All plastic heads are sold with a one-year warranty. If your head breaks within one year of purchase customer must return head and proof of purchase to Game On 24/7 at customer's expense. Game On 24/7 will replace your head with the same "unstrung" head that you returned. If customer prefers a "strung" head, Game On 24/7 will supply the strung head at a charge of $20.00. Customer will also be responsible for the shipping charge of $7.99 back to customer.
Lacrosse Shafts
All shafts above the aluminum grade (except Warrior Titanium Defensive Shafts) carry a one-year warranty against bending and breaking. The Warrior Titanium Defensive Shafts carry a one-month warranty. If your shaft breaks or bends within one year of purchase please return to Game On 24/7 with proof of purchase. A replacement shaft will be shipped to the customer for a shipping charge of $7.99. Defensive shafts will be charged an extra $5.99 oversized shipping charge.
Privacy Policy
We will not sell, share, trade, or give away any personal information that we receive regarding our customers.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email.
Yes, we do use cookies, but we do not overuse them!
We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.
Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
We welcome your questions and comments about privacy. If you have any questions, please email us at customerservice@gameon24-7.com.
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